Return and Exchange Rules

When receiving the goods, please be sure to inspect the goods immediately. Contact the customer service center within 24 hours if there is any hardware defect. If there is no immediate inspection,we will not deal with such complaints later as damaged products, missing parts or dirty appearance, etc.

Digital products with plastic or packaging labels can not be rejected once they are unpacked, if there is no quality problem. If you are not satisfied with the product itself (such as model, function, service, etc.), do not open the package and refuse to accept it directly. Goods found with hardware defect immediately after unpacking can be rejected. Please contact the customer service center to record.

Within 7 days after receipt of the goods, goods (main device) with hardware defect can be returned and exchanged, with the condition of non-man-made damage, no scratches on the shell and complete accessories.   

Within 8-15 days after receipt of the goods, goods (main device) with hardware defect can be replaced or repaired, with the condition of non-man-made damage, no scratches on the shell and complete accessories. Fifteen days after receipt of the goods, the quality problems of spare parts will be solved by direct contact with customer service center.

E-mail contact: support@Youbenben.com

About Booking Amendment/Cancellation/Refund

If after payment, our company can not meet the customer’s order requirements, we will contact the customer in time and make a full refund. If the customer needs to modify the model of the product or cancel the product, please contact the customer service center immediately (contact support@Youbenben.com by email). If a refund is involved, we will charge a certain percentage of the handling fee according to the types of payment cards.

Privacy Policy

Respect for user privacy is a basic policy of our company. Our website is to consolidate tourism service information in the www.Youbenben.com for users to read, while helping users to book related tourism services. Before using our products and/or services, you should read carefully and confirm that you have fully understood the contents of this privacy policy, and have reached an agreement with Shanghai Run Great Information Technology Co., Ltd. and accepted all the terms of service. In order to provide our services to you, we will ask you to provide personal information that is necessary to provide those services to you.Shanghai Run Great Information Technology Co., Ltd. pays great attention to protecting users’ personal information and privacy security. We understand that the information you provide to us through the network is based on trust in us. We value this trust and know the importance of privacy to you. Do your best to protect your privacy.